Three Ways We Work with
Malaysian Transport Operators
Each engagement is designed for a different stage of readiness — from initial observation to long-term advisory. All three hold to the same principles: observe first, scope carefully, keep humans in control.
Back to HomeHow Every Engagement Begins
Observation
We spend time in your actual operations before forming any view. We look at how your dispatch team makes decisions, not how a process map says they should.
Scoping
Based on what we observe, we propose specific, bounded AI assists. Each proposal is cross-referenced against APAD, JPJ, and SPAD guidance before it reaches you in writing.
Supervised Delivery
For pilots and retainers, we stay close throughout. We review outputs alongside your team, adjust scope if needed, and document findings for your leadership.
Operations Listening Visit
A short engagement where we sit with your dispatch room and one terminal team. We observe how route plans are made, how driver communications happen, and how customer enquiries are handled. The closing brief proposes a careful set of AI assists, scoped to your TMS and aligned with APAD and JPJ guidance.
This engagement requires no prior AI experience and no system changes. It is a low-commitment way to develop a clear, written picture of where AI could genuinely help your operations.
- On-site observation of dispatch and terminal operations
- Structured review of TMS data flows and communication patterns
- Closing written brief with scoped AI assist proposals
- APAD and JPJ compliance cross-check included
Fixed Price
RM 1,070
What Happens During a Listening Visit
30-minute briefing to understand your TMS and current dispatch setup.
Half-day in your dispatch room, observing morning peak operations.
Follow-up session at one terminal to observe customer communications handling.
Delivered within 5 working days — specific proposals, no boilerplate.
Dispatch & Customer Drafting Pilot
A measured pilot of an AI assist for your dispatch desk and customer service line. The system drafts replies, summarises route deviations, and groups exceptions for human review. Integration with your TMS is read-only; humans confirm every external message.
Includes a four-week supervised period and bilingual training for all staff who will work with the AI assist. Scope is defined in writing before the pilot begins, and adjustments are possible based on early results.
- AI drafts replies and route deviation summaries for human review
- Read-only TMS integration — no write access during pilot
- Four-week supervised period with daily advisor availability
- Bilingual (BM/EN) training for dispatch and customer service staff
- Written four-week assessment report with recommendations
Fixed Price
RM 1,180
Pilot Timeline
Agree scope, integration points, and confirmation process in writing.
Bilingual session for dispatchers and customer service team — typically one day.
Live operation with daily advisor availability and output sampling.
Written findings with specific recommendations for continuing, adjusting, or concluding.
Operations Stewardship Retainer
A monthly advisory engagement for transportation leaders whose teams already use AI assists. Each month we sample outputs, audit records, and write a brief for the head of operations. Includes alignment with APAD, JPJ and SPAD circulars, plus a yearly written summary for your board.
This engagement is designed for operators who have moved past the pilot stage and want structured oversight of their AI-assisted operations over time. It provides a documented trail that supports both internal governance and regulatory review.
- Monthly output sampling and records audit
- Written brief for head of operations each month
- APAD, JPJ, and SPAD circular alignment maintained
- Quarterly compliance note included in monthly brief
- Annual board-ready written summary
Monthly Retainer
RM 4,650 /month
What Each Month Includes
We review a sample of AI-drafted outputs from the past month against your confirmation records.
Spot-check of audit logs to confirm human confirmation standards are being maintained.
Review of any new APAD, JPJ, or SPAD circulars and their relevance to your operation.
Written brief delivered to head of operations — findings, recommendations, and any flagged concerns.
Which Engagement Fits Your Stage?
| Feature | Listening Visit | Drafting Pilot | Stewardship Retainer |
|---|---|---|---|
| AI experience needed | None | None | Some |
| Live AI integration | — | ||
| On-site observation | Periodic | ||
| Bilingual training | — | ||
| Written report | Monthly | ||
| Board summary | — | — | Annual |
| Price (RM) | 1,070 | 1,180 | 4,650/mo |
Most operators start with a Listening Visit.
It requires no commitment to further work and produces a written brief that is yours to act on at whatever pace suits your operation.
What Every Engagement Holds to
Human Confirmation Standard
No AI output reaches drivers or passengers without dispatcher confirmation. Defined in every engagement agreement.
Read-Only System Access
During pilots, AI connects to your TMS in read-only mode. No records are written or modified without dispatcher action.
Data Handling Addendum
A written data handling addendum is included in every engagement contract. You retain full ownership of all operational records.
Regulatory Alignment
All proposals are cross-referenced with APAD, JPJ, and SPAD circulars. Updates are noted in active client briefs when guidance changes.
Bilingual Delivery
All training materials and written briefs are available in Bahasa Malaysia and English, for staff at every level.
Everything in Writing
No verbal-only recommendations. Every proposal, finding, and adjustment is documented and provided to you in writing.
Fixed, Published Prices
No variable fees based on fleet size. All prices in Malaysian Ringgit.
Listening Visit
One-time engagement
RM 1,070
- On-site observation
- Closing written brief
- APAD/JPJ alignment check
- No further commitment required
Drafting Pilot
Four-week engagement
RM 1,180
- Live AI assist integration
- 4-week supervised period
- Bilingual BM/EN training
- Written four-week assessment
Stewardship Retainer
Monthly advisory
RM 4,650
/month
- Monthly output sampling
- Regulatory alignment updates
- Operations brief each month
- Annual board summary
Not sure where to start?
A brief call with our team is a good first step. We can talk through your current operations and help you decide whether a Listening Visit makes sense at this stage.
Get in Touch